Perception of the Use of Artificial Intelligence (AI) in Governance by Public Affairs Managers in Nigeria

Abstract

This study explored the prospects of applying artificial intelligence (AI) in government institutions in Nigeria, specifically in public affairs management, using Lagos State as a case study. A total of 250 public affairs managers were systematically selected for the study. Four key informants who are experienced public affairs specialists in key sectors of governance were also selected for in-depth interviews. The study found that most public affairs managers were not prepared mentally and materially (but were willing) to adopt AI if perceived negative characteristics (such as the lack of originality, presumed high cost of application, and occasional inaccuracies) were addressed. The respondents believed that AI could help due to its speed and huge database storage capacity but considered the lack of funding as a major hindrance towards its adoption. They agree that correct application of AI is helpful in achieving sustainable governance.